Refund & Return Policy

1. Eligibility for Returns and Refunds

  • Timeframe: You have 15 days from the date of delivery to return an item.

  • Condition: Items must be unused, unwashed, and in the same condition as received. They should also be in the original packaging with all tags attached.

  • Non-Returnable Items: Gift cards, sale items, and custom-made products are not eligible for returns.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, item(s) you wish to return, and the reason for the return.

  2. Receive Instructions: Our customer support team will respond within 2 business days with detailed instructions on how to return your item(s).

  3. Ship the Item: Pack the item securely in its original packaging and include the return authorization email. Ship the item to:

   The Yarn Atelier
   Qila Didar Singh
   Gujranwala, Pakistan

3. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Trackable Shipping: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Processing Returns

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

  • Rejection: If your return is rejected due to non-compliance with our policy, we will ship the item back to you at your expense.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] with details of the defect or damage.

6. Refunds

  • Processing Time: Refunds will be processed within 10 business days after we receive and inspect your return.

  • Method of Refund: Refunds will be issued to the original payment method.

  • Partial Refunds: Only partial refunds are granted if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

7. Contact Information

For any questions or concerns regarding this policy, please contact our customer support:

Thank you for choosing The Yarn Atelier. We appreciate your business and are committed to ensuring your satisfaction with our products.

Note: This Refunds and Returns Policy may be updated from time to time. Please review it periodically for any changes.

By making a purchase at theyarnatelier.com, you agree to the terms of this Refunds and Returns Policy.

If you have any further questions or require assistance, please do not hesitate to reach out to us at [email protected].